Complete accident management service
If you have had an accident and want to avoid long delays sitting on a telephone calling an insurance call centre to report a claim, ring ABC Auto Body Care on 0121 313 0332 for a stress free service. We report the claim for you and tell your insurer where you want your repair undertaken. Our procedures are in line with the UK’s largest insurers, aimed at keeping claim costs down.
We really can take care of all the details, from organising the recovery of your damaged vehicle, bringing it to our bodyshop for an engineer’s inspection, to liaising with insurance companies and the police.
We can also arrange like for like car hire whilst your own car is being repaired, so you won’t have to put up with small or inappropriate vehicles typically supplied by insurance companies.
We take the hassle out of road traffic and car accidents so you can concentrate on getting better and getting on with your life.
You can also call us for a free repair estimate on 0121 313 0332
KNOW YOUR RIGHTS
Important information in the event of an accident, always remember:
Don’t be bullied
The association of British insurers, The Financial Services Authority and the Office of Fair Trading agree that the choice is yours. There are very few exceptions to this rule.
After an accident
Ensure your vehicle is roadworthy before you drive it again. For example, check that the lights still work, there is no dangerous bodywork that may injure other road users and there are no leaking fluids.
Choosing your repairer
Remember it is your vehicle and you can choose who repairs it. Many insurers have networks of their “approved” repairers, they may try and convince you to have your car repaired where they choose remember this is for their convenience not yours.
Don’t be unduly influenced by insurers suggestions of delays and extra costs if you don’t do what they say. You are entitled to consider the benefits of dealing with the repairer of your choice. Remember you are not obliged to have your car repaired at an insurance company nominated repairer.
Third party claim – When the accident was not your fault
If the damage to your car was not your fault and was caused by an identifiable third party you will be able to claim directly from the third party insurer. Make sure you get the third parties name and address, contact details, vehicle registration details etc.
Get the third party insurers agreement before starting repairs. The repairer of your choice can usually help with this type of claim and can assist before repairs are started and will get authority on your behalf from the third party insurer to start repairs.
If your policy promises a courtesy car whilst yours is being repaired it may stipulate this will only happen if you use the insurers chosen repairer. Very often your chosen repairer will offer the same facility, simply ask when you have your car estimated. If your policy does not specify a courtesy car then you should ask your chosen repairer if they can hire you a car for the duration of repair, most repairers are able to offer a low cost hire solution.
If you are involved in a Non-Fault accident you may be entitled to a like-for like replacement car whist your own car is being repaired. The apparent delay in booking in cars for repair is often due to the non availability of suitable cars. If you don’t need a courtesy car tell your repairer as they may be able to give you an earlier booking in date.
As a customer
- You only need one estimate
- You choose where your repairs are carried out
- You are entitled by law to hire a suitable replacement vehicle
- You are entitled to reimbursement of any financial loss
Unlike some garages, we will use genuine parts to repair your vehicle.
Have a question? Contact our friendly team